Policies

Our business hours are Monday-Thursday 9:00 am – 6:00 pm; Friday 9:00 am – 1:00 pm; and Saturday 10:00 am – 2:00 pm. We are closed on Sundays. We are also closed from 1:30 – 2.30 for lunch. We are available to you over the phone after hours and Sundays at (407) 361-5123 .

APPOINTMENTS:
Please call in advance to make an appointment for all the children that are going to be seen. This will help us manage our schedule in a more efficient way so we can save you and others time in the waiting room. This will also allow us to prepare all the documents needed for the service prior to your arrival which will make our service to you run much smoother and more efficient. We strive at saving you and other customers coming in the same day valuable time.

WALK-INS:
Except in emergencies, scheduled appointments have the priority to be seen over walk-ins, so please make every effort to call in first.

SAME DAY SERVICE:
Our promise to you is that no request for same day service will be turned down, and in emergencies we will fit you in immediately. Just call us ahead of time to get everything ready for you.

AFTER HOURS ADVICE LINE:
We provide after hours advice 24/7. If the problem is minor, please call us during business hours. For emergencies callĀ  911 and for poisonings call the poison center hotline at 1-800-222-1222. Please remember that the phone service should not replace a good physical exam. In most situations the child will need to be seen to properly diagnose and treat the illness. Even a minor problem like a rash might turn into a life threatening situation if it is handled over the phone.